What items can I purchase online and how do I place an order?

Specially selected items, including Clearance, Monthly and Web-Only Specials, can be purchased online by clicking the [Add to Basket] button to add the item to your Shopping Cart. You can also order any of the items offered in our Online Catalog by using our Online Order Form. [see next FAQ for information about purchasing other items]

Visit us in our Retail Store to see our complete Retail selection. Due to our overhead expenses, we cannot offer web pricing on purchases made in our Retail Store, or on orders placed by telephone, fax or email.

What about items not currently offered online?

Our online catalog features specially selected items Body Gestures carries, and we are constantly updating our Online selection, but we have so much more! If an item you are looking for is not included in our online offerings, you may order anything from the Body Gestures Retail Inventory by using our Online Order Form, or by telephone, fax or email. If you need to know if we carry an item you are looking for, please visit our Contact Us page to send us a message right from our website, or contact us by telephone or email; if it is an item we carry, we can quickly accommodate your purchase (see below for methods of payment) and either ship it to you or have it waiting for you to pick up in our Retail Store.

Body Gestures invites you to visit our Retail Store to shop from our complete selection, and if we don't carry something you need, we can also arrange for Special Orders.

How do I order items using the Online Order Form?

Simply go to our Online Order Form, and provide us with as much information as you have about each item you wish to purchase (description, brand, style, size, color, quantity, etc.) to assist us in accurately filling your order. Complete all applicable sections as thoroughly as possible. No financial information will be collected when you submit the Online Order Form! Your order form will be sent to us electronically, and we will contact you shortly after receiving it with the status of your purchase.  Once we notify you of the total amount due, and provide you with the invoice number you should reference when making your payment, you may make your payment quickly, conveniently, safely and securely right from our website using our Payments page.

What is 'GIRTH' and how do I measure it?

Girth is the distance around a person's body. To measure girth, hold the end of a tape measure or length of string on top of one shoulder. Run the tape/string down the front of the body, through the crotch and up the back to the same shoulder. Allow for curves of the bust and abdomen. Measure comfortably over the buttocks and into the small of the back. This gives you the total girth measurement. Girth is just one of the measurements to consider when using a sizing chart; girth should not be used as the only measurement in determining if a garment is likely to fit. Remember that all sizing information is shown as a guide only and is not a guarantee; actual fitting may vary.

Can Body Gestures help me select the right shoe & size?

Body Gestures offers a personalized custom Shoe Service in our Retail Store to assist you with dance shoe selection, sizing and fitting. There is a $5.00 fee per person for this service (Pointe Shoe fittings are $25.00 per person), which is waived when shoes are purchased in our Store during the same visit. Appointments are recommended, especially for Pointe Shoes - contact us to find out when our fitting specialists are available (web pricing is not available on purchases made in our Retail Store).

What methods of payment do you accept?

Web Priced items:
Web Priced items must be purchased and paid for online. Make your purchase by clicking the [Add to Basket] button to add the item to your Shopping Cart, or you can use our Online Order Form and then pay for your purchase through our Online Payment Page. Web pricing is NOT available on purchases made in the Body Gestures Retail store, or by telephone, fax or via email.

Online Catalog purchases:
Purchases from our Online Catalog can be paid for by Visa, Master Card, American Express and Discover through our PayPal Online Shopping Cart (debit cards bearing an appropriate Credit Card logo can also be used). Additionally, if you are a PayPal member, you may pay for online purchases from your checking or savings account or with your PayPal account balance. (note: you do not need to be a PayPal member to use our Shopping Cart or to purchase from Body Gestures using a Credit Card online!)

Online Payments:
Once you know the total amount due, Online Orders, Telephone, Fax and Email purchases, and other merchandise and services, can be paid for Online by Visa, Master Card, American Express and Discover through our link to PayPal's secure website (debit cards bearing an appropriate Credit Card logo can also be used). Additionally, if you are a PayPal member, you may make payments from your checking or savings account or with your PayPal account balance. (note: you do not need to be a PayPal member to make online payments to Body Gestures using a Credit Card!) [click here to make a payment online]

Telephone, Fax and Email orders and purchases:
...can be paid for Online by Visa, Master Card, American Express and Discover through our link to PayPal's secure website (debit cards bearing an appropriate Credit Card logo can also be used). Additionally, if you are a PayPal member, you may make payments from your checking or savings account or with your PayPal account balance. (note: you do not need to be a PayPal member to make online payments to Body Gestures using a Credit Card!) [click here to make a payment online]

Telephone, Fax, and Email orders and purchases can also be paid for with Visa or Master Card by contacting us at our Retail Store directly by telephone  (debit cards bearing a Visa or Master Card logo can also be used), or by Check* or Money Order* sent to us by mail. It is Body Gestures policy to never send or request your credit card number via email. In fact, this is a practice we recommend you adopt in all of your Internet activities. Orders paid for by check* or money order* by mail will be held for 14 business days after we receive your payment before shipping to you, to allow your payment to clear.

For your convenience, once you know the total amount due, online orders, as well as telephone, fax, and email purchases, and other merchandise and services can also be paid for Online (see Online Payments above) with enhanced payment options [click here to make a payment online].

In-store purchases:
In-store purchases can be paid for with Cash, Visa or Master Card, or by Check* or Money Order* with proper identification.  Debit Cards bearing a Visa or Master Card logo can also be used.

American Express and Discover:
Currently, American Express and Discover can only be accepted Online through our link to PayPal's secure website. [click here to make a payment online] or [click here to visit our Online Catalog]

* There will be a $25.00 charge for all returned payments.

What is your refund/return/exchange policy?

Returns can be made only within 30 days of pick up/shipment for exchange or refund when permitted; no exceptions. For exchanges, re-shipping charges will apply to the reshipped portion of the order.

The following are all FINAL SALE and are
not returnable, exchangeable or refundable:
- SPECIAL ORDERS.
- CLEARANCE and SPECIAL SALE Items.
- All TIGHTS/SOCKS, FISHNETS & UNDERGARMENTS.
- BOOKS, CDs, & DVDs.
- Any merchandise noted as FINAL SALE.

All refunds are for merchandise and tax, if applicable, only; shipping and handling charges are non-refundable.

All Returns/Exchanges (please allow 1-2 weeks for Processing):
- Must be sent postage paid.
- Must be unworn in new, resalable condition in the original packaging with tags still attached.
- Shoe boxes must not be damaged.
- Must include instructions telling us what you would like done with your returned items.
- Must include a copy of your receipt.

- If an exchange is to be sent to you, please include your payment of applicable re-shipping charges, or click here to pay for re-shipping charges online.
- We are not responsible for lost or stolen return packages; we strongly suggest you insure your return shipment.
- Returns/Exchanges should be mailed to: Body Gestures Returns Dept, 14260 Garden Road, Suite B10, Poway, CA 92064.

Can I return or exchange a web purchase in person in your Retail Store?

Due to overhead expenses, eligible web purchases returned or exchanged in person in our Retail Store are subject to a $5.00 per item restocking fee.

The following are all FINAL SALE and are
not returnable, exchangeable or refundable:
- SPECIAL ORDERS.
- CLEARANCE and SPECIAL SALE Items.
- All TIGHTS/SOCKS, FISHNETS & UNDERGARMENTS.
- Any merchandise noted as FINAL SALE.

What if I place a web-order, but then find I instead need some kind of specific Retail assistance with my order?

Our web-pricing is designed to reward customers who do not require Retail Customer Service, know exactly what they need, and wish to benefit from "no frills" pricing. Should you determine that your needs require the type of Customer Service we offer through our Retail Operation (in person or by telephone), we would be happy to convert the items in your shopping cart to a Retail purchase, and invite you to make full use of the time and expertise our Retail Staff and Body Gestures management offers to all our Retail customers.

Does BodyGestures.com use 'Cookies'?

BodyGestures.com uses PayPal to process our online payments. Body Gestures also uses PayPal's online shopping cart to create a comfortable online shopping experience for you. PayPal uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow us to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used to help track your clicks as you go through the pages within BodyGestures.com and to help keep track of items you put into your shopping cart.

We recognize that you have a choice to refuse cookies. By choosing to accept Body Gestures and/or PayPal cookies, you allow us to process your online order. If you choose not to accept cookies, purchasing or paying online may not be possible on BodyGestures.com.

What is your Privacy & Security Policy?

Click Here to read our Online Privacy & Security Statement.

Is shipping insurance available on my purchase?

Optional shipping insurance is available at buyers cost and is highly recommended! Once items leave our store we cannot be responsible for loss or damage that occurs during shipment. Please see our shipping chart for insurance prices.

What are your shipping rates and do you offer Express Shipping?

Please see our shipping chart for shipping prices. For faster delivery, we offer two Expedited Shipping options: delivery in 1-2 Business Days or delivery in 2-3 Business Days after leaving our store. When purchasing from our Online Catalog, simply select one of the Expedited Shipping Options by adding the option to your Shopping Cart. The "Expedited Shipping" Buttons are located on the shipping page. Expedited Shipping is available for an additional fee; standard shipping and handling charges will be added to all orders, when applicable, at checkout.

What are your shipping / pick up timeframes?

If all the items you ordered are in stock, or once your order is complete, and proper payment has been received, your order will either be shipped out by the shipping method you have selected (standard ground delivery in 7-10 business days after leaving our store; Expedited Shipping delivered in either 2-3 business days or 1-2 business days after leaving our store) or made available for pick-up within 2 business days after your payment is received.

Body Gestures has no control over shipping time in transit. Ground transportation can take up to 14 calendar days after leaving our Retail store in San Diego, CA (and sometimes longer to rural areas) depending on the transit distance and weight of the shipment. We have found that shipments by ground transportation weighing over 8 ounces (particularly those containing shoes) do tend to take longer for delivery, and selecting one of the Expedited shipping methods is highly recommended.

Please note that with certain payment types (such as orders paid for by check or money order by mail and eCheck payments through PayPal) your order will be held until your payment clears before being prepared for shipping to you or for local pick up.

Please see below for more information on local pick up, or see our shipping chart for shipping prices (click here for information on backordered items).

Can I pick up my order in your retail store?

Why is a handling fee collected on non-shipped orders that include any web-priced items?

Most of our online catalog items feature special pricing available exclusively on our web site; these prices are not available through our Retail Store. In order to continue to offer merchandise with these discounts, a small handling fee is necessary on each order.

Online Catalog orders automatically have Shipping & Handling added to the total amount to be paid, which includes both the shipping cost and the costs of handling the item(s) for delivery to you. When shipping is not required on an online order, we are pleased to refund the Shipping portion of the Shipping & Handling charge that was collected. When we are not shipping your catalog order and you were charged S&H, we will refund the Shipping amount paid (less a modest $2.50 handling fee) to your same source of payment within 2-business days after you pick up your order. Please understand that our Retail Store staff is unable to process refunds of shipping charges for pick up of web orders.

Orders placed using our Online Order Form will also have a small $2.50 handling fee added to non-shipped orders when any web-priced items are included in your purchase.

It is our hope that you will consider the substantial discount we offer in our special web-pricing, and take advantage of the overall value you will receive even after including the handling cost in the total price you will pay. Remember that the $2.50 handling fee applies to the entire contents of your shopping cart or purchase, not per item!

What if everything I have ordered is not in stock (shipped orders)?

To save you on shipping charges, your order will be held until all items are available to be shipped together. If one or more items you have ordered is not in stock, we will contact you to let you know your order is pending. If you request, we can split your order and ship items to you as they become available, however separate shipping charges will apply to each delivery. If we notify you that your order is pending and you want items shipped as they become available, please Contact Us to arrange to pay for additional shipping charges, or click here to pay for additional shipping charges online (see above for other methods of payment).

What if everything I have ordered is not in stock (for pick up)?

For your convenience, we will hold your order until all items are available to be picked up together. If one or more items you have ordered is not in stock, we will contact you to let you know your order is not complete. We can hold the entire order for you and let you know once everything you have ordered is in, or we can contact you as your items come in, and you can pick your items up in our Retail Store as they become available. If we notify you that your order is not complete and you want to pick up your items as they become available, please Contact Us to let us know.

How do I cancel or change my order?

If you wish to cancel or change your order, every effort will be made to attempt this, however your order may have already been shipped. If you wish to attempt to cancel or change your order please contact us immediately by email, telephone or fax, or visit our Contact Us page to send us a message right from our website. If your order has already shipped, we will not be able to change or cancel it. If that is the case please refer to our refund/return/exchange policy.

Do you charge sales tax on web orders?

We are located in San Diego, California, therefore we charge the applicable California sales tax ONLY to orders that are shipped to California addresses or are made and/or picked up in our Retail Store. All other orders are NOT charged sales tax.

Why are my online payments made to "Tutus & Tumbling, LLC"?

"Tutus & Tumbling, LLC" www.22sntumbling.com is the parent company of Body Gestures. 'TUTUSTUMBLG' or 'TUTUS AND TUMBLING' may appear on your financial statement identifying the payments you make to us through our website.

Are my online payments secure?

Online purchases and payments are handled for us by PayPal through their secure website. PayPal protects your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with us. Click here to review PayPal's privacy policy, which applies to payments you make to us through PayPal.

We have designed our website so that all online payment information is processed for us through PayPal. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even register or log in to PayPal's site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal's servers sit behind an electronic firewall and are never directly connected to the Internet, so your private information stays private.

On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the page you are viewing is on a site secured through SSL. Pages requesting financial information should always have one of these icons. If you do not see one of these icons on a page requesting financial information, please contact us to complete your transaction over the telephone, if available, or to make other payment arrangements.

Do I have to have (or will I be required to open) a PayPal account in order to complete an online purchase or payment through this website?

You do not have to have, and you will not be required to create a PayPal account to complete your online purchase or payment through our website. If you do not have a PayPal account, you will be given the option to sign up for a FREE PayPal account after completing your purchase or payment.
see next FAQ for more information about making payments through PayPal

What else should I know about making my payments through PayPal?

Online Payments through PayPal may be made by Visa, Master Card, Discover or American Express (debit cards bearing an appropriate Credit Card logo can also be used). If you already have a PayPal account, or sign up for a FREE PayPal account (optional) before you start the checkout process, you will also have the options of paying for this transaction from your Checking or Savings Account, or from your PayPal balance.

PayPal protects your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with Body Gestures. Once your payment is complete, you will be emailed a receipt for this transaction.

When you check out, if you already have a PayPal account, you will be prompted to log into your existing PayPal account and arrange for your payment.  If you do not currently have a PayPal account, you will be directed to click a button which will allow you to proceed with your payment without being required to create a PayPal account. For non-PayPal members, after clicking the button, you will be able to enter your payment information, and you will not be required to create a PayPal account in order to complete this transaction using a Credit Card (Visa, Master Card, Discover, or American Express; debit cards bearing an appropriate Credit Card logo can also be used). After completing your payment, you will be given the option to sign up for a FREE PayPal account. With a FREE PayPal account, you will enjoy many PayPal benefits, including payment history, and the additional options of making payments from a Checking or Savings account, or from your PayPal balance.

For more information about setting up a Free PayPal account, click here.

  PAYPAL MEMBER FAQs:

If I am already a PayPal member, can I complete my online payment or purchase without logging into my existing PayPal account?

If the Pasystem recognizes the email address or credit card account you are using as you are filling out the purchase or payment information, you will be prompted to enter your existing PayPal password and log into your PayPal account in order to complete the transaction.

What if I've forgotten my PayPal password?

PayPal can assist you in resetting your password. Click Here to be taken to PayPal's ONLINE HELP section for password assistance.

Why can't I log into my PayPal account?

You may be using a browser that doesn't support cookies, or you may have cookies disabled. For your security and convenience, your browser must support cookies, and the option must be enabled in order for you to use PayPal. To enable cookies, please see the online help for your browser.

What methods of payment can I use through my PayPal account?

PayPal sets up your account with a default funding option for sending payments. If you have other funding options set up in your PayPal account, you can change the method of payment from the PayPal default each time you send money by simply clicking on the MORE FUNDING OPTIONS link in the 'Source of Funds' section of your PayPal account and following the PayPal prompts to select alternate Funding Options or to add payment options (such as additional credit cards) to your PayPal account during checkout. Different options will be available to you depending on how you have set up your PayPal account.

When you use your PayPal account to make your payment, PayPal makes the following options available for funding the transaction:
1) Balance: When sending money via PayPal, the balance in your PayPal account, if any, is used first and the payment to the merchant occurs immediately.
2) Instant Transfer: A transfer from your bank account, backed-up by a credit card or secondary bank account. The payment to the merchant occurs immediately.
3) eCheck: A transfer from your bank account. A credit card or secondary bank account is not required for back-up. eCheck payments can take up to 3-4 business days for the merchant to receive the funds (purchase orders paid for by eCheck will be held until we receive the funds from PayPal, before shipping to you - when applicable).
4) Credit/Debit Card: The payment to the merchant occurs immediately.

Remember, different funding options will be available to you depending on how you have set up your PayPal account. If you so desire, you will be given the opportunity to select a different funding method, if available, or to add credit cards to your PayPal account by selecting the MORE FUNDING OPTIONS link in the 'Source of Funds' section of your PayPal account during checkout.